We value the privacy of each and every one of our clients. Please read our policy to learn more about how we collect, use, protect and handle your personal information.

What personal information do we collect and how do we collect it?

When you visit our website, we may ask you for your name and email address. This information is generally collected in exchange for content, to allow you to contact us for business enquiries, or to enable subscription to our monthly newsletter.

How do we use your information?

We will only use your information to respond to a business enquiry or to distribute helpful and targeted electronic communications from us via email or Facebook. This might include our monthly email newsletter, customer surveys or important Substrate Studios news.

We may use your contact information in one of the following ways:

• To personalize your website experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to provide a better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature
• To ask for ratings and reviews of services or products
• To follow up with you after a correspondence (live chat, email or phone inquiries)

How do we protect your information?

We will never ask for credit card numbers on our website and use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help me understand your preferences based on previous or current site activity, which enables me to provide you with improved services. I also use cookies to help me compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Track and distribute ads
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may use trusted and regulated third-parties to track this information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. Moreover, we do not purchase customer data from any third party data brokers.

Third-party links

Occasionally, at my discretion, I might include or offer third-party products or services on my website. These third-party sites have separate and independent privacy policies and I have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Learn more at the following link.

We have implemented the following:

• Remarketing with Google AdSense
• Google Display Network Impression Reporting

We, along with Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Facebook

We adhere to Facebook’s advertising and privacy requirements, which can be viewed at the following link. We use customer data and cookies sparingly for the following advertising tactics:

• Remarketing
• Custom Audiences, using hashed and anonymized email addresses, matched with Facebook.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, I agree to the following:

• Not use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third-party email marketing services for compliance, if one is used
• Honour opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

Contacting Us

If at any time you would like to unsubscribe from receiving future emails, you can email us at info at substratestudios.ca and we will promptly remove you from ALL correspondence.