Last week, Facebook announced  that in order to combat “fake news” and over-crowding of its Newsfeed, it will now prioritize content produced by people versus publishers, media and brands. While organic reach has been steadily declining for years, this officially marks the final nail in the coffin.

In his official statement Mark Zuckerberg indicated that users will now “see less public content like posts from businesses, brands, and media” and more from their close connections and groups. Additionally, he said, content emphasizing “meaningful interactions between people” will be elevated in the algorithms that power Newsfeed.

So, what brought us to this place? For starters, Facebook faced heavy scrutiny in the wake of the United States presidential election, after allegations that the platform was used as a pipeline for distributing fake news with the intent of manipulating voters.

Meanwhile, due to an influx of advertisers, Facebook is facing its biggest challenge yet: supply and demand. Its pipeline of available reach (organic or paid) is at capacity, which means the user experience has declined as Newsfeed becomes cluttered with ads. Facebook is no longer a social platform – it’s a media platform. But, if it can’t keep its users, there will be no advertisers.

Exact timelines for this roll-out are still unclear, but one thing is certain: it’s time to rethink your Facebook marketing approach.

Having weathered many of Facebook’s product and algorithm storms over the years, we have some insights to share on how we think the landscape will change in 2018:

1. Pay to Play, But Spend More

Remember, it is a publicly traded company with revenue targets and investors. Facebook needs advertising dollars to exist. Your advertising spend is more important now than ever, but at what cost?

Organically posting photos and videos to generate organic engagement for your business page is no longer going to be enough. The cold, hard truth is that you have to pay to play in the Facebook landscape, and it’s essential to carve out a budget in order to reach anyone at all. Otherwise, there is no point in generating content.

In this new era, Facebook is no longer the “cheap and effective” media platform it once was. It’s still effective (incredibly so), but at a higher cost than ever before. According to a report by Adstage.io, CPM (cost per 1000 impressions) jumped by 172% in 2017, while overall impressions and reach have not increased. This demonstrates a major inventory problem and Facebook’s desperate efforts to moderate Newsfeed for its users.

Is Facebook still worth the media investment? For the time being, yes. Its powerful targeting and reporting systems are second-to-none. But, don’t be surprised if you have to pay more to achieve the same results in 2018.

2. Declining Website Referral Traffic

For a time, Facebook was on track to outperform Google in terms of web referral traffic for some industries. Media outlets in particular, were experiencing a renaissance. Now, Facebook referrals are called into question as the team has blatantly said brands and publishers will experience declining website traffic from the platform.

Does this mean that you should stop posting blogs and links on Facebook? Not completely. A reduction of link posts is definitely in order, but if your business produces thoughtful, educational, provocative content, people will still read it – and, importantly, share with their friends. All this to say that good content will be elevated by the people.

The key here is to monitor your Facebook Insights closely and evolve your content based on performance. Do more of what’s working and remove the things that aren’t delivering outcomes.

3. Less Cadence, More Quality

There was a time when posting seven days per week was essential to keeping the lights on.  However, more is not necessarily better. With the exception of targeted content (for time zones or specific demographics), businesses should aim to produce fewer, but better content – and always amplify with ad spend.

On top of that, Facebook is now focused on quantifying and prioritizing engagement versus simply counting all engagements as equal. A comment trumps a reaction. A longer-comment trumps a shorter comment. The deeper we can engage our audience, the more relevant we will be in this new world.

The Facebook algorithms will elevate content that fuels conversation between people. It’s more important than ever to truly understand your audience and what matters to them, so you may generate the most engaging content possible. Leveraging your insights to get a deeper understanding of keywords, pain points, FAQ, and human truths will ensure you’re on track to keep your tribe talking.

4. More Strategic Use of Video

For several years, we’ve been harping on video as the next frontier in social media marketing. But, does Facebook think we’ve gone to far with it? As video has exploded, quality and quantity of interactions on the platform have declined, due to the passive nature of the medium.

Facebook VP, Adam Mosseri, recently told Wired that not all video is created equal with the algorithm shift. Videos that don’t spark interaction with the audience in some shape or form may be deprioritized.

Facebook LIVE, while not a blanket solution, will be an important tactic in the content mix. Not only do fans receive a notification with a brand page is live streaming, but engagement mechanisms and prompts are naturally built into the user experience.

5. Influencers With Engagement Focus Will Reign

Brands are already scrambling to reach new audiences by any earned or paid means necessary, and the new algorithm shifts bode well for influencers. Even now, the “influencer outreach” checkmark is a staple on most marketing plans.

While we don’t know exactly how the Facebook changes will impact influencer brand pages yet, the speculation is that they will have even more skin in the social media game. This could spark exponential growth in what is already a multi-billion dollar industry.

Identifying and partnering with micro and macro influencers who resonate with your target audience is a winning strategy for the simple fact that personal and curated stories are more relevant and engaging to customers.

Influencers who value audience engagement above reach are most likely to benefit from the halo effect, while those with mass following and little community might suffer. The challenge for this group will be to maintain credibility and sustain engagement in a world where almost everything they publish is sponsored by brands.

Revamping your Facebook marketing strategy? Connect with us! 

Today’s customers are expecting hyper-personalized, contextual messages from brands.

Small businesses with an e-commerce website can accomplish just that by implementing a solid Facebook advertising strategy and a few key best practices at the onset.

Facebook Advertising has come a very long way over the last three years in particular. Its robust targeting capabilities easily rival Google’s advertising offerings – and in some cases trumps Google altogether. With extremely detailed data on each user (including interests, behaviours, life milestones, purchase intent, browsing behaviour and more), Facebook is an extremely powerful advertising tool when used to its fullest potential.

Read on to learn the key best practices for getting started with ecommerce advertising on Facebook:

Set Up Business Manager

It’s surprising how many businesses miss this very important step when setting up their business page. Facebook’s Business Manager is a tool that enables Facebook Page owners to manage their page and ad accounts from one centralized place in a more secure fashion. It also allows page owners create a team ecosystem with various levels of admin access across the page and ad account. This is especially important if you’re working with external consultants and employees. That way, when someone leaves the company or moves on from working with you, their access can be easily revoked from your Business Manager. If you haven’t setup your account yet, visit business.facebook.com to get started.  Check out this article for a full Business Manager overview.

Install Facebook Conversion Pixel On Your Website

This is table stakes when it come to the Facebook advertising game. If you haven’t yet installed a Facebook Pixel on your website, you’re missing out on important conversion data and limiting the opportunity to retarget people who have visited your online property. Once the special line of code is added to your website, the Facebook Pixel effectively works by placing a cookie on the Facebook profile of anyone who has visited your site in the last 180 days. Now, with a growing list of pixeled site visitors, you can design retargeting campaigns targeted to their browsing behaviour on your site. Customers who see products or messaging that are catered to their stage in the customer journey are more likely to purchase.

In addition to retargeting, the Pixel allows advertisers to optimize campaigns based on ecommerce goals, such as Add to Cart and Purchase. Campaigns optimized this way will target people who are most likely to complete these actions; making the advertising even more powerful and effective. The detailed conversion data – in particular the Cost Per Acquisition data –  will help for optimization of campaigns.

Learn more about installing a Facebook Pixel.

Create Product Catalogues

Facebook enables e-commerce clients to upload their products into its back-end so customers can receive dynamic, personalized advertising based on what they have browsed on the site. Product catalogue file formatting must be in designated formats of CSV, TSV, RSS XML, Atom XML. They can be uploaded one-off manually or automated through a feed that can be customized by your web developer or IT person.

Leveraging real-time product information to create dynamic ads and multi-product ads is an incredibly powerful tool for advertisers, creating a laser focused targeting approach and cutting down on manual ad creation. Learn more about Product Catalogs.

Upload Customer Database and Create Lookalike Audiences

Facebook’s custom Audiences capabilities are perhaps one of the most powerful tools available to marketers. Businesses can upload a CSV file of mobile phone numbers and email addresses of existing customers, enabling Facebook to match these data points to its own users. The data is hashed to protect customers, but enables advertisers to target the matched user profiles. Marketers can craft messaging and offers targeted just to customers, exclude customers from receiving offers and information that is not relevant to them, and also find new lookalike audiences who have Facebook profiles of existing customers.

Facebook has an API integration with MailChimp, but only allows targeting down to the list. Custom Audiences are predominantly manually uploaded by the advertiser. Read more about how to use Custom Audiences by visiting Facebook’s help centre.

Provide Customer Lifetime Value Data

One of the really exciting opportunities for businesses is to find high-value customers by providing Facebook with more details about your customers. The Lifetime Value Audiences can be sliced into a variety of data points, including: number of purchases in a set amount of time, average revenue per sale, length of customer relationship with the business, average spend over time.  Using the Custom Audiences technology, Facebook uses the lifetime value data to find more customers who are likely to spend more and become long-term customers. See how you can supply Facebook with Lifetime Value data.

By implementing some of these key steps, understanding your ecommerce targets, and leveraging Facebook’s robust offerings, you’ll soon see your online business soar!

Are you looking to drive traffic and conversions for your online shop? Get in touch and let’s chat!